Examlex
From a customer's standpoint,product and client knowledge is more important than etiquette.
People-Friendly
Describes policies, environments, or products that are designed to be beneficial or easy to use for people.
Learning Organization
An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.
David A. Garvin
A prominent scholar in the area of operations management known for his work on quality management and the development of learning organizations.
Knowledge Transfer
The process through which skills, knowledge, and expertise are passed from one person or part of an organization to another.
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