Which of the Following Is True for Employees Who Represent

question 23

Multiple Choice

Which of the following is true for employees who represent a company to stakeholders and other members of the public?

• A)Communication style should be relaxed.
• B)Communication style should be reflective of the person communicating.
• C)Communication should be scripted without deviation.
• D)Communication should be handled consistently regardless of audience.
• E)Communication should be based on predetermined guidelines set up by the organization.

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Definitions:

Standard Normal Distribution

A probability distribution that has a mean of zero and a standard deviation of one, also represented by the standard normal curve.

Z-score

A measure that describes a value's relationship to the mean of a group of values, represented in units of standard deviation.

Third Quartile

The value that divides the top 25% of a data set from the bottom 75%, often used as a measure of data spread.

Quartile

A type of quantile which divides the range of a probability distribution into four intervals of equal probability, used in describing the spread of a dataset.