Before Responding to a Customer Complaint,what Should First Be Considered

question 40

Multiple Choice

Before responding to a customer complaint,what should first be considered?

• A)How upset the customer is
• B)How often that particular customer complains
• C)How easy it is to rectify the issue
• D)Relationship with the customer
• E)Company policy for handling customer complaints

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Definitions:

Union Organizing Drive

A campaign initiated by workers or a trade union to encourage a group of employees at a workplace to join or form a union.

Canadian Labour Law

The body of law that regulates the rights, restrictions, and obligations of trade unions, workers, and employers in Canada.

Freedom

The power or right to act, speak, or think as one wants without hindrance or restraint.

Collective Agreement

A written contract negotiated between an employer and a union representing the employees, outlining terms and conditions of employment, wages, and workplace policies.