When Responding to a Customer Complaint,the Best Course of Action

question 23

Multiple Choice

When responding to a customer complaint,the best course of action is what?

• A)Promise the customer complete satisfaction.
• B)Explain how you plan to resolve the issue.
• C)Apologize profusely.
• D)Promise the issue will never happen again.
• E)Indicate to the customer exactly who is to blame.

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Definitions:

Professional Behavior

Conduct or actions that are appropriate and expected in the workplace, characterized by respect, competence, and adherence to ethical standards.

Self-Talk

Internal dialogue, consisting of thoughts or verbalizations that individuals have with themselves.

High Self-Esteem

A positive view of oneself, characterized by confidence in one's abilities, worth, and value.

Positive Self-Talk

The practice of making affirming and encouraging statements to oneself to boost confidence and foster a positive mindset.