Which of the Following Is a Guideline for Granting Claims

question 12

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A)Do not provide detail for how you plan to resolve the situation.
• B)Specifically assign blame to someone else in the organization.
• C)Start from the assumption that the information the customer provided is correct.
• D)Imply that the customer is at fault.
• E)Avoid taking or assigning personal responsibility for setting matters straight.

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Definitions:

Negative Inequality

Refers to situations where resources or benefits are distributed among individuals or groups in a way that is perceived as unfairly disadvantageous.

Company

An organization engaged in commercial, industrial, or professional activities.

Basic Causes

Fundamental reasons or root factors that lead to a particular outcome or condition, often underlying more immediate or apparent causes.

Group Conflict

The clash or disagreement among members within a group, often arising from differing goals, values, or perceptions.