When Making a Claim to a Company,what Is the Purpose

question 85

Multiple Choice

When making a claim to a company,what is the purpose of the message?

• A)To ask for a settlement of the claim
• B)To write a formal complaint
• C)To suggest how a product or service could be improved
• D)To provide a goodwill gesture, allowing the company to improve the product
• E)To ask for a resolution to a problem before further steps are required

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Definitions:

Contextual Performance

The aspects of an individual’s behavior that contribute to the organizational or social aspects of the job, beyond the technical requirements.

Horns Error

A horns error occurs when the manager downgrades other aspects of an employee’s performance because of a single performance dimension.

Establishment Stage

The phase in a business or career development during which a foundation is built and stabilized, leading towards growth.

Horns Error

A bias in performance appraisals where a person is judged based on a single negative trait, impacting the overall assessment negatively.