When Responding to a Customer Complaint,the Best Course of Action

question 23

Multiple Choice

When responding to a customer complaint,the best course of action is what?

• A)Promise the customer complete satisfaction.
• B)Explain how you plan to resolve the issue.
• C)Apologize profusely.
• D)Promise the issue will never happen again.
• E)Indicate to the customer exactly who is to blame.

---

Definitions:

Average Variable Costs

The total variable costs of production divided by the quantity of output produced.

Demand Changes

Variations in the desire or need for a product or service, influenced by factors like price, income levels, and consumer preferences.

Price

The value that must be exchanged to obtain a good or service.

Quantity

Quantity refers to the amount or number of a material or immaterial good or service.