When Granting the Claim When the Customer Is at Fault,what

question 50

Multiple Choice

When granting the claim when the customer is at fault,what should be included in the body of the letter?

• A)An apology
• B)A clear indication of what the customer did wrong
• C)A clear indication of how the customer can avoid a similar issue in the future
• D)The discouragement of similar claims in the future
• E)Contact information so the customer can discuss further concerns

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Definitions:

Service Shops

Businesses that provide intangible products, such as maintenance or repair services, to their customers.

Travel Agencies

Companies that provide travel and tourism-related services to the public, such as booking airline tickets, hotels, and tours.

Downstream Costs

Expenses incurred after the production process, including distribution, marketing, and customer service costs.

Customer Support

A service provided by a company to assist its customers in making cost-effective and correct use of a product, including assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.