Which of the Following Is Not One of the Five

question 52

Multiple Choice

Which of the following is not one of the five goals when delivering bad news?

• A)Repair business relationships.
• B)Convey the bad news.
• C)Maintain as much goodwill as possible.
• D)Maintain a good image for the organization.
• E)Eliminate the need for future correspondence on the matter.

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Definitions:

Grammar

The system and structure of a language, including syntax, morphology, and phonology, governing the composition of phrases, clauses, and words.

Object Permanence

The understanding that objects continue to exist even when they cannot be observed (seen, heard, touched, smelled, or sensed in any way).

Information Processing Approach

A cognitive psychology theory that compares human thought processes to computer processing, focusing on how information is received, processed, stored, and retrieved.

Operant Conditioning

A method of teaching in which behavior is altered through the application of rewards or consequences.