Which of the Following Would Be Most Appropriate When Closing

question 59

Multiple Choice

Which of the following would be most appropriate when closing a direct format message with negative news?

• A)Offer a sincere apology.
• B)Offer contact information in the event the reader wants to further discuss the issue.
• C)Provide reasons for the news.
• D)Offer an alternative solution.
• E)End on a cheerful, positive note that minimizes the impact of the negative news.

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Definitions:

Life Cycle

The series of stages through which something (such as a product, organization, or project) passes during its lifetime, from inception to termination.

Task Orientation

Focuses on completing and managing tasks efficiently with clear objectives and performance criteria.

Initial

Pertaining to the beginning or first stage of a process or series of events.

Conformity to Norms

The act of aligning behaviors, attitudes, and practices with the established standards or expectations of a group or society.