When Developing Bad News Messages About Transactions,what Do Many Firms

question 98

Multiple Choice

When developing bad news messages about transactions,what do many firms include in an attempt to repair the relationship?

• A)An element of apology
• B)An explanation of what the customer should now expect
• C)An explanation of what is being done to resolve the situations
• D)An offer of a discount on future orders
• E)An explanation of what type of performance can be expected in the future

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Definitions:

Marginal Product

The change in output resulting from employing one more unit of a particular input, holding the levels of all other inputs constant in the production process.

Waste Water

Water that has been used and contaminated, making it unsuitable for further use without treatment.

Machinery

Equipment consisting of one or more machines that perform specific tasks, usually within an industrial or manufacturing process.

Depreciation

The process of allocating the cost of tangible assets over their useful lives, reflecting the decrease in value over time.