When Delivering Negative News Using the Direct Approach,what Does the Message

question 22

Multiple Choice

When delivering negative news using the direct approach,what does the message open with?

• A)Neutral buffer
• B)Bad news
• C)Reasons for the decision
• D)Plan of action
• E)Positive statement aimed at maintaining a good relationship

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Definitions:

Muller and Turner

Refers to researchers or authors known for their contribution to the fields of project management or organizational studies.

IQ

Intelligence quotient (IQ) is a measure of a person's cognitive abilities and potential, compared to the average for their age group, usually determined through standardized testing.

Emotional Intelligence

The ability to understand, use, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, and overcome challenges.

Interactions

Exchanges or communications between two or more entities, often leading to a mutual influence or outcome.