Which of the Following Would Be Most Appropriate When Closing

question 59

Multiple Choice

Which of the following would be most appropriate when closing a direct format message with negative news?

• A)Offer a sincere apology.
• B)Offer contact information in the event the reader wants to further discuss the issue.
• C)Provide reasons for the news.
• D)Offer an alternative solution.
• E)End on a cheerful, positive note that minimizes the impact of the negative news.

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Definitions:

Test-Retest Reliability

A measure of the consistency of a psychological test or assessment when the same instrument is administered to the same group of people on two different occasions.

Test-Retest Reliability

The consistency of a measure assessed by administering the same test to the same group of individuals at two different points in time.

Face Validity

A measure of how suitable, relevant, or meaningful a test or procedure appears on the surface, even if not necessarily proven through empirical means.

Classification

The process of organizing or categorizing objects or concepts based on shared qualities or characteristics, often used in sciences to group information systematically.