When You Need to Refuse a Routine Request That You

question 61

Multiple Choice

When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?

• A)Maintaining the working relationship
• B)Softening the bad news by indicating the issue is still under consideration
• C)Limiting alternatives so as not to mislead the audience
• D)Implying that other assistance might be available, even if it isn't
• E)Implying that other information might be available, even if it isn't

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Definitions:

Product Costs

The total costs involved in manufacturing a product, which include direct materials, direct labor, and manufacturing overhead.

Expensed

A term referring to costs that are immediately charged against revenues as an expense, rather than being capitalized.

Indirect Cost

Expenses not directly tied to the production of goods or services, such as utilities or rent.

Plant Manager's Salary

The compensation paid to the individual responsible for overseeing the operations of a manufacturing facility.