When Developing Bad News Messages About Transactions,what Do Many Firms

question 98

Multiple Choice

When developing bad news messages about transactions,what do many firms include in an attempt to repair the relationship?

• A)An element of apology
• B)An explanation of what the customer should now expect
• C)An explanation of what is being done to resolve the situations
• D)An offer of a discount on future orders
• E)An explanation of what type of performance can be expected in the future

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Definitions:

Medical Attention

Professional care or treatment provided by qualified health practitioners, typically in response to illness, injury, or medical conditions.

Prescribed Treatments

Therapies or medications recommended by a healthcare professional to address or mitigate symptoms of a medical or psychological condition.

Physicians

Medical professionals licensed to diagnose and treat diseases, prescribe medications, and perform surgeries.

Written Instructions

Directions or guidelines provided in text form to explain how to perform a task, complete a process, or use a product.