When Refusing a Claim or Request for Adjustment,what Should Be

question 66

Multiple Choice

When refusing a claim or request for adjustment,what should be the goal of the indirect format message?

• A)Explaining to the audience how to prevent similar issues in the future
• B)To avoid accepting responsibility while not blaming the customer
• C)To start a dialog with the customer on potential solutions
• D)To demonstrate why you cannot comply
• E)To minimize the potential for legal action by the reader

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Definitions:

Medicaid

A public health insurance program in the United States providing health coverage to people with low incomes, including some low-income adults, children, pregnant women, elderly adults, and people with disabilities.

Federal program

A government initiative at the national level that provides services, funding, or support to the public in various areas such as education, health, and infrastructure.

Healthcare costs

The expenses associated with medical care, including the costs of hospitalization, medication, preventive treatments, and other health services.

Cognitive development

The process of growth and change in intellectual/mental abilities such as thinking, reasoning, and understanding across the lifespan.