Jeremy Is a Manager at the Telecommunication Customer Care Branch

question 36

Multiple Choice

Jeremy is a manager at the telecommunication customer care branch of a leading router manufacturing company based in the U.S.He argues that hiring native speakers of English will ensure higher customer satisfaction and better customer care service.Which of the following,if true,weakens his argument?

• A)Workers are more productive when managers communicate in their native language.
• B)English fluency and accent modification are an integral part of training for customer care executives.
• C)Global firms promote talented executives who can work in a multicultural diverse environment.
• D)In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying power.
• E)Non-native speakers of English bring diversity to the workplace.

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Definitions:

Natural Selection

The process by which organisms better adapted to their environment tend to survive and produce more offspring, a key mechanism of evolution.

Thought Processes

Thought processes refer to the mental activities involved in understanding, processing, and communicating information.

Accidents

Unplanned, unforeseen events that can cause damage or injury due to a lack of intention or predictable cause.

Blindsight

A phenomenon where people who are perceptually blind in certain areas of their visual field demonstrate some response to visual stimuli without consciously perceiving them.