Jeremy Is a Manager at the Telecommunication Customer Care Branch

question 36

Multiple Choice

Jeremy is a manager at the telecommunication customer care branch of a leading router manufacturing company based in the U.S.He argues that hiring native speakers of English will ensure higher customer satisfaction and better customer care service.Which of the following,if true,weakens his argument?

• A)Workers are more productive when managers communicate in their native language.
• B)English fluency and accent modification are an integral part of training for customer care executives.
• C)Global firms promote talented executives who can work in a multicultural diverse environment.
• D)In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying power.
• E)Non-native speakers of English bring diversity to the workplace.

Define and differentiate between the types of sensory experiences that occur without a sensory stimulus.

Understand the phenomena of REM sleep and its importance in sleep architecture.

Analyze the effect of external factors such as light and technology on sleep patterns and quality.

Understand the distinction between various sleep disorders and their symptoms.

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Definitions:

Double-Declining-Balance Method

A method of accelerated depreciation that doubles the straight-line depreciation rate and applies it to the remaining book value each year.

Financial Reporting

The process of producing statements that disclose an organization's financial status to management, investors, and the government.

High Technology

Refers to the most advanced technology available, often characterized by innovative, cutting-edge developments in fields such as information technology, robotics, and biotechnology.

Goodwill

An intangible asset that arises when a business is acquired for more than the sum of the fair value of its identifiable tangible and intangible assets and liabilities.