Justin Needs to Conduct and Record Interviews with Potential Customers,for

question 67

Multiple Choice

Justin needs to conduct and record interviews with potential customers,for a recently launched product.Which of these suggestions would you give him?

• A)Focus generally on open-ended questions and provide the questionnaire before recording.
• B)Focus generally on closed questions and these need not be recorded.
• C)Use surveys to ask questions that include descriptors such as "often" or "frequently".
• D)Never confuse the customer with both open and close questions.
• E)Ask open-ended and closed questions but record with permission.

---

Definitions:

Non-verbal Communication

The process of transmitting messages without using words, including facial expressions, body language, gestures, and tone of voice.

Oral Communication

The process of verbally transmitting information and ideas from one individual or group to another.

Mixed Message

A communication that contains conflicting or contradictory information, leading to confusion in the receiver.

Oral Communication

The exchange of information or ideas through spoken words.