Ellen Is the Moderator of Her Company's Complaints Forum

question 59

Multiple Choice

Ellen is the moderator of her company's complaints forum.Customers post their queries or complaints on the forum,and Ellen provides them answers or solutions.Which of the following guidelines must Ellen follow?

• A)Avoid long words; wherever possible, use shortened spellings and acronyms.
• B)Always start new topics on the original thread; don't change threads.
• C)Use acronyms to save time and make it easier for readers to skim through.
• D)Focus on the subject at hand, not on personal characteristics of respondents.
• E)In order to save time for readers, avoid providing supporting statements.

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Definitions:

Physiological Measure

Quantitative assessments of biological parameters in humans or animals to evaluate bodily functions and conditions.

Dream Research

The scientific study of dreams, analyzing their nature, function, and significance.

Defense Mechanisms

Methods employed by the individual psyche to defend against perceived threats and to maintain psychological stability.

TAT Cards

A projective psychological test consisting of ambiguous images used to elicit stories from individuals, revealing their underlying emotions, attitudes, and patterns of thought.