When Making Claims or Requesting Adjustments,you Should Open with A(n)________

question 12

Multiple Choice

When making claims or requesting adjustments,you should open with a(n) ________.

• A)apology for the inconvenience caused
• B)straightforward statement of the problem
• C)neutral buffer statement
• D)expression of your anger and frustration
• E)complete and specific explanation of the details of the problem

---

Definitions:

ADH

Anti-Diuretic Hormone, a peptide hormone that regulates the body's retention of water by increasing water reabsorption in the kidneys.

Thyroid Hormone

A hormone produced by the thyroid gland, critical to the regulation of metabolism and energy.

TSH

Thyroid-Stimulating Hormone; a hormone produced by the pituitary gland that regulates the production of thyroid hormones and thus controls metabolism.

Pathological Condition

A state that is contrary to normal health, often characterized by various signs and symptoms of disease.