When Granting Claims and Requests for Adjustment When Your Company

question 18

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should ________.

• A)specifically assign blame to someone in your organization by name
• B)take steps to repair the relationship
• C)start from the assumption that the information the customer provided is incorrect
• D)imply that the customer is at fault
• E)avoid taking or assigning personal responsibility for setting matters straight

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Definitions:

Guides And Directories

Published materials that provide systematic lists of information and instructions to help users locate resources or understand a topic.

Paralegals

Trained legal assistants who perform various tasks to support lawyers, including document preparation and research.

Web Research

The process of using the internet to gather information and insights for various purposes, ranging from academic studies to market analysis.

Status Flags

Indicators used in various industries, including technology and finance, to denote the current status or condition of a project, account, or item, helping in monitoring and management.