When Responding to a Claim Where a Third Party Is

question 73

True/False

When responding to a claim where a third party is at fault,you should clearly assign the blame to the third party and ask the customer to follow up the claim with the third party.

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Definitions:

Cognitive Distortion

Twisted or misconstrued thought processes that negatively affect one's perception of reality, often present in various psychological disorders.

Minimizing

The act of making something seem less important, severe, or significant than it actually is.

Neurotransmitter Failure

A situation where the brain's chemical messengers do not function properly, affecting communication between neurons.

Psychotherapy

A treatment method for mental health issues, involving therapeutic conversations and interactions between a therapist and a client.