How Should You Respond to a Customer's Claim When Your

question 38

Essay

How should you respond to a customer's claim when your company is at fault?

---

Definitions:

Charismatic Theory

A leadership perspective that emphasizes the ability of leaders to inspire and motivate followers through their personal charm, persuasion, and compelling vision.

Leadership

The action of leading a group of people or an organization.

Transformational Leadership

A leadership style that transforms followers to exceed their own self-interests for the good of the group, organization, or society through idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration.

Charismatic Leadership

A leadership style characterized by the ability to inspire and motivate others through personal charm, persuasion, and compelling vision.