When Granting Claims and Requests for Adjustment When Your Company

question 18

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should ________.

• A)specifically assign blame to someone in your organization by name
• B)take steps to repair the relationship
• C)start from the assumption that the information the customer provided is incorrect
• D)imply that the customer is at fault
• E)avoid taking or assigning personal responsibility for setting matters straight

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Definitions:

Bedside Commode

A portable toilet, often placed near a bed, to assist individuals who have difficulty reaching or using a standard bathroom.

Large Intestine

The final section of the digestive system, where water is absorbed and feces are formed.

Cecum

The beginning section of the large intestine into which the ileum of the small intestine empties its contents.

Sigmoid

Pertaining to the sigmoid colon, a part of the large intestine that connects the descending colon to the rectum.