When Granting Claims and Requests for Adjustment When Your Company

question 41

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should NOT ________.

• A)take or assign personal responsibility for setting matters straight
• B)go into the details of how you plan to resolve the situation
• C)start from the assumption that the information the customer provided is correct
• D)openly sympathize with the customer's situation
• E)imply that the customer is at fault