Henry,a Manager at a Large Hotel and Convention Center,has Drafted

question 99

Essay

Henry,a manager at a large hotel and convention center,has drafted the following message to inform a customer that the ballroom that he wanted to rent for a company party is not available for the dates he had requested,but that larger ballrooms are available.
We regret to inform you that Ballroom A,which you had requested for an office party on 6 June,2011,is not available.However,other ballrooms are available,except that they are much larger.Please contact me at 456-123-7891 for more information or to make a booking.
Using the general guidelines for writing negative messages,rewrite this message so that it is more effective in taking the sting out of the bad news,ensuring its acceptance,and in maintaining goodwill.

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Definitions:

Multiple Baseline Design

An experimental design that introduces the intervention at different times across settings, behaviors, or subjects to demonstrate control over the variables being examined.

Changing Criterion Design

An experimental design in which the effect of the intervention is demonstrated by how well the behavior matches a criterion that is systematically altered.

Reversal Design

A research design often used in behavior analysis, where a behavior is measured before and after an intervention, and then the intervention is withdrawn to see if behavior returns to baseline levels.

Changing Criterion Design

An experimental design in which the intervention's effectiveness is demonstrated by gradually altering the criterion for reinforcement to shape a target behavior.