Margaret Is in the Process of Developing a Message,using the Direct

question 26

Multiple Choice

Margaret is in the process of developing a message,using the direct approach,to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase.Which of the following lines would best form the opening lines of this message?

• A)The AT3 model lawnmower is the best-selling lawnmower in the market right now and a favorite of homeowners across the country.
• B)We regret to inform you that we are currently all sold out of the AT3 model lawnmower that you had requested.
• C)We are currently all sold out of the best-selling AT3 model lawnmower that you had requested.
• D)Summer is peak season for us and we usually see a marked spike in demand for our entire range of lawn mowers during this time; it's no different this time.
• E)Due to the recent spike in demand, we are currently unable to fill your order for the AT3 model lawnmower.

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Definitions:

Pathological Triangular Relationship

A dysfunctional pattern of interaction involving three parties, where conflict between two is avoided by offloading it onto a third party.

Disengaged Family

A family unit where members have weak emotional bonds, leading to a lack of support and communication among them.

Enmeshed Family

A family system with overly close and intertwined relationships, where boundaries are blurred, and independence is discouraged.

Culturally Sensitive

An approach that recognizes, respects, and incorporates the importance of culture and cultural differences in all aspects of life.