Which of the Following Is a Guideline for Providing Reasons

question 34

Multiple Choice

Which of the following is a guideline for providing reasons for bad news in a negative news message that uses the indirect approach?

• A)Use "company policy" as the reason most of the time.
• B)Start with the most negative points first and move forward to increasingly positive ones.
• C)Present your reasons in a clearly apologetic tone.
• D)Provide enough detail for the audience to understand your reasons.
• E)Avoid couching negative points in positive language.

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Definitions:

Clients' Understanding

The degree to which clients are aware of and comprehend the information, processes, or situations related to their service or treatment.

Feeling Word Vocabulary

A collection of words that express or describe emotional states or responses.

Nonverbal Communication

The process of conveying messages and emotions without the use of words, through gestures, facial expressions, posture, and other body language.

Identifying Emotions

The process of recognizing and naming specific feelings, an important skill for emotional awareness and regulation.