Which of the Following Is True About Refusing Routine Requests

question 5

Multiple Choice

Which of the following is true about refusing routine requests?

• A)Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
• B)The direct approach is sufficient, except when the matter at hand is significant.
• C)Decline a request without offering any explanation.
• D)Always imply that other assistance or information might be available.
• E)The direct approach works best when the stakes are high for you or for the receiver.

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