When Refusing Claims,you Should ________

question 53

Multiple Choice

When refusing claims,you should ________.

• A)avoid taking responsibility by accusing the customer
• B)maintain a personal and intimate tone to build rapport
• C)apologize sincerely for the negative answer
• D)not offer alternative solutions as that is unethical
• E)emphasize your continued desire for a positive relationship with the customer

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Definitions:

Self-managing Teams

Groups that operate without direct supervision, assuming responsibility for managing their work and processes.

Cross-functional Team

A group composed of members with varied expertise and skills from different specialties or departments within an organization, working together towards a common goal.

Perfect Price Discrimination

A pricing strategy where a seller charges the maximum price that consumers are willing to pay for each unit, thereby capturing all possible consumer surplus.

Single Price Profit Maximization

A pricing strategy where a single price is set for all customers to maximize profits, disregarding any market segmentation.