When Refusing Claims,you Should ________

question 53

Multiple Choice

When refusing claims,you should ________.

• A)avoid taking responsibility by accusing the customer
• B)maintain a personal and intimate tone to build rapport
• C)apologize sincerely for the negative answer
• D)not offer alternative solutions as that is unethical
• E)emphasize your continued desire for a positive relationship with the customer

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Definitions:

Production Cost

The total expense incurred in the manufacture of products, including raw materials, labor, and overhead costs.

Club Sponsor

An entity or individual that provides support, often financial, to a club, typically for marketing, funding events, or activities.

Junk Computer Parts

Non-functional or obsolete computer components marked for disposal or recycling.

Optimal Number

The most favorable or efficient quantity or figure determined through analysis or calculation, often used in the context of inventory levels, production batches, or logistic routes.