Should You Apologize When Delivering Bad News? Point Out Two

question 79

Essay

Should you apologize when delivering bad news? Point out two types of negative messages where an apology should be considered and two types of negative messages where an apology need not be offered.What,would you say,is the rationale behind choosing either course of action in these examples?

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Definitions:

Settlement Date

The date on which a trade is finalized or settled, with the transfer of securities and cash between buyer and seller.

Liability Record

Documentation or entries that list the obligations or debts of a business that it must repay to others.

Exchange Rates

The rate at which one currency can be exchanged for another, affecting the value of foreign currency transactions and financial reporting.

Inventory Purchase

The acquisition of goods or raw materials intended for sale or use in production processes.