Service Quality Depends on Who Provides Them, When and Where

question 32

Multiple Choice

Service quality depends on who provides them, when and where they are provided, and to whom they are provided. Thus, services are highly ________.

• A) inseparable
• B) tangible
• C) variable
• D) perishable
• E) intangible

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Definitions:

Environmental

Relating to the natural world and the impact of human activity on its condition.

Apolipoprotein E

A protein involved in the metabolism of fats in the body, important in the development of Alzheimer's disease and cardiovascular disease.

Neuritic Plaques

Abnormal clusters of protein fragments and cellular material that form in the brains of individuals with Alzheimer's disease and other neurodegenerative conditions.

Neurofibrillary Tangles

Abnormal accumulations of tau protein inside nerve cells, commonly associated with Alzheimer’s disease and other neurodegenerative disorders.