Based on the Service-Quality Model, Researchers Have Identified Five Determinants

question 19

Essay

Based on the service-quality model, researchers have identified five determinants of service quality. List these determinants in order of importance.

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Definitions:

Experimental Method

A scientific approach to research in which an investigator manipulates one or more variables to determine their effect on a certain outcome.

Cause-and-Effect

A relationship where one event (the cause) makes another event happen (the effect).

Dependent Variable

In experimental research, it's the outcome or response that is measured to assess the effect of the independent variable.

Test Scores

Quantitative measurements derived from educational or psychological tests designed to assess various aspects of knowledge, skills, abilities, or performance.