Johnson Controls Reached Beyond Selling Climate-Control Equipment and Components by Selling

question 52

Multiple Choice

Johnson Controls reached beyond selling climate-control equipment and components by selling the service of managing facilities in a way that optimizes energy use in heating and cooling. This is an example of providing ________.

• A) facilitating services
• B) a primary service package
• C) value-augmenting services
• D) service contracts
• E) service warranties

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Definitions:

Penis

The external male genital organ involved in sexual intercourse and urination.

Glans

The sensitive bulbous structure at the distal end of the penis or clitoris.

Prepuce

The foreskin, a fold of skin covering the glans of the penis or clitoris; in males, it can be circumcised for health or cultural reasons.

Erectile Tissues

Spongy tissue that can fill with blood to enable erection in organs like the penis and clitoris.