Contrary to Schachter and Singer, Lazarus Believes That When Faced

question 132

Multiple Choice

Contrary to Schachter and Singer, Lazarus believes that when faced with a stimulus or event,

• A) a person first appraises it
• B) the emotion follows.
• C) the physiological sensations are dominant determining the emotion.
• D) we turn to the environment to see what others are doing.

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Definitions:

Customer Service

is the assistance and advice provided by a company to those people who buy or use its products or services.

Smart

Exhibiting intelligence and the ability to adapt easily to new or challenging situations.

Relationship Building

Relationship Building involves creating and maintaining connections with customers, partners, or colleagues, emphasizing trust, communication, and mutual benefit.

Realistic

A characteristic of something or someone being true to life or showing a practical understanding of situations and making practical judgments.