An Operations Manager Is not Likely to Be Involved in

question 121

Multiple Choice

An operations manager is not likely to be involved in

• A) the design of goods and services to satisfy customers' wants and needs
• B) the quality of goods and services to satisfy customers' wants and needs
• C) the identification of customers' wants and needs
• D) work scheduling to meet the due dates promised to customers
• E) maintenance schedules

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Definitions:

Pricing Tactic

Strategic approaches used to set prices for products or services to achieve business objectives.

Prestige Pricing

Psychological pricing strategy used with goods whose quality is difficult to determine by inspection or for products about which consumers have little solid information.

Price Skimming

Setting the price of a new product higher than expected to recover development costs.

Penetration Pricing

Setting the price of a new product lower than expected to gain fast market share.