The Ability of an Organization to Produce Services That, by Utilizing

question 59

Multiple Choice

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is

• A) mass production
• B) time-based competition
• C) differentiation
• D) flexible response
• E) experience differentiation

---

Definitions:

Graphic Design

The art of combining text and pictures in advertisements, magazines, books, and more.

Expected Payoff

The predicted value of a variable, taking into account all possible outcomes and their probabilities.

Perfect Information

A situation in decision theory or games in which all participants have complete and accurate information about all aspects of the game or decision scenario.

Power Company

A business entity that generates, transmits, and distributes electricity to consumers.