Experience Differentiation

question 27

Multiple Choice

Experience Differentiation

• A) isolates the consumer from the delivery of a service
• B) is an extension of product differentiation in the service sector
• C) uses only the consumer's senses of vision and sound
• D) keeps consumers from becoming active participants in the service
• E) is the same as product differentiation, but applied in the service sector

---

Definitions:

LMX

Leader-Member Exchange, a theory focusing on the relationships between leaders and individual team members and how they affect organizational outcomes.

Dyadic Relationship

A two-person relationship or interaction, often highlighted within the context of leadership and follower dynamics.

LMX Theory

Leader-Member Exchange Theory, a concept that suggests leaders develop different types of relationships with their followers, influencing various workplace outcomes.

Leadership Making

The proactive development and fostering of leadership qualities and abilities within an individual or group.