A Waiting-Line System That Meets the Assumptions of M/M/1 Has

question 21

Multiple Choice

A waiting-line system that meets the assumptions of M/M/1 has λ = 1, μ = 4. For this system, the probability of fewer than two units in the system is approximately

• A) 0.0625
• B) 0.25
• C) 0.75
• D) 0.9375
• E) certain

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Definitions:

Customer Complaints

Expressions of dissatisfaction or grievances made by customers about a product or service.

Customer Expectations

The set of beliefs or standards that consumers hold regarding the anticipated quality and service of a product or service before purchase.

Service Quality Gaps

Discrepancies between customers' expectations of service and their actual experiences, typically indicating areas needing improvement.

Service Gap(s)

Discrepancies between customer expectations for service performance and the actual service provided, resulting in customer satisfaction issues.