The Role of Quality in Limiting a Firm's Product Liability

question 97

Multiple Choice

The role of quality in limiting a firm's product liability is illustrated by

• A) ensuring that contaminated products such as impure foods do not reach customers
• B) ensuring that products meet standards such as those of the Consumer Product Safety Act
• C) designing safe products to limit possible harm to consumers
• D) using processes that make products as safe or as durable as their design specifications call for
• E) All of the above are valid.

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Definitions:

Heterogeneity

The presence of variation and diversity within a population, group, or system, often requiring tailored approaches or solutions.

Perishable

Items, especially food or other goods, that can deteriorate or expire quickly if not used or consumed within a short time frame.

Add Value To

The process of enhancing a product or service to increase its desirability and worth to the customer.

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.