A Cpk Index of 1

question 26

Multiple Choice

A Cpk index of 1.00 equates to a defect rate of

• A) five percent
• B) 3.4 defects per million
• C) 2.7 per 1,000 items
• D) 97.23 percent
• E) one percent

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Definitions:

Simulation

A method or process of modelling a real phenomenon with a set of mathematical formulas. It is often performed with the help of computers to analyze the behavior of a system.

Overbooked Customers

A situation in service industries where more reservations or bookings are accepted than there is capacity for, leading to potential inability to serve all customers.

Customer Arrivals

Refers to the occurrence of customers appearing or entering a space, such as a store or website, over a period of time, critical in demand forecasting and operations management.

Customer Arrivals

The rate or pattern at which customers enter a service area, store, or website, crucial for demand forecasting and resource planning.