One Fundamental Difference Between a Process Chart and a Process

question 104

Multiple Choice

One fundamental difference between a process chart and a process map is that

• A) the process chart uses a time dimension, while a process map is not time-oriented
• B) the process chart includes the supply chain, while the process map stays within an organization
• C) the process chart is more like a table, while the process map is more like a schematic diagram
• D) the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer
• E) None of these is true, because a process chart and a process map are the same thing.

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Definitions:

Latchkey Children

Children who return from school to an empty home because their parents or guardians are at work, often responsible for their own care during these times.

Macroenvironment

The broader, external forces that affect the operations and performance of businesses and markets, including economic, political, and social factors.

Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group, influencing behaviors and perceptions.

Company Capabilities

The skills, resources, and strengths that allow a business to execute strategies and achieve its objectives effectively.