Service Blueprinting

question 26

Multiple Choice

Service blueprinting

• A) provides the basis to negotiate prices with suppliers
• B) mimics the way people communicate
• C) determines the best time for each step in the process
• D) focuses on the provider's interaction with the customer
• E) shows how Ishikawa techniques can be added to improve quality

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Definitions:

Processing Performance

A measure of the effectiveness and efficiency with which a computer, system, or network processes data and tasks.

MIS Department

Refers to the Management Information Systems Department, which focuses on overseeing a company's technology systems and managing data to optimize business operations.

ER Diagram

Entity-Relationship Diagram, a graphical representation of the entities and their relationships in a database, used in database design.

Tacit Knowledge

An implicit type of knowledge that is hard to transfer and articulate, residing in the minds of people based on their experiences and backgrounds.