In Mass Service and Service Factory Quadrants of the Service

question 72

Multiple Choice

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except

• A) automation
• B) standardization
• C) tight quality control
• D) removing some services
• E) customization

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Definitions:

Accounting Information

Financial data and records concerning an entity's transactions and financial status, which are used for analysis, reporting, and decision-making.

External User

Individuals or entities outside of a company who have an interest in the company's financial information for decision-making purposes, such as investors or creditors.

Accounting Information

Financial data and records about a company's transactions, financial performance, and condition.

Unlimited Personal Liability

A legal structure in certain business types where owners are personally responsible for all of the business's debts, without any limit on the amount for which they can be liable.