A Quasi-Custom Product

question 53

Multiple Choice

A quasi-custom product

• A) gets its apparent customization from the combinations available from a small number of modules
• B) is often the output of repetitive focus facilities
• C) is a valid description of a fast food sandwich
• D) is only possible when the focus strategy of service productivity improvement is in use
• E) All but D are true.

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Definitions:

X-Y-Z Statement

A communication tool that describes a situation (X), the impact of that situation (Y), and the feelings or needs of the speaker (Z).

Tease

To make fun of or attempt to provoke in a playful or mocking way.

Acknowledging Anger

Recognizing and validating someone's feeling of anger as a legitimate emotion.

Venting

The act of releasing strong emotions or frustrations through talking or expressive behavior.