One Fundamental Difference Between a Process Chart and a Process

question 104

Multiple Choice

One fundamental difference between a process chart and a process map is that

• A) the process chart uses a time dimension, while a process map is not time-oriented
• B) the process chart includes the supply chain, while the process map stays within an organization
• C) the process chart is more like a table, while the process map is more like a schematic diagram
• D) the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer
• E) None of these is true, because a process chart and a process map are the same thing.

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Definitions:

Sunk Costs

Costs that have already been incurred and cannot be recovered or altered by future actions or decisions.

Opportunity Cost

Opportunity cost represents the benefit that is missed or given up when choosing one option over another, an important concept in decision-making.

Tactical Decision

Short-term choices made by an organization, often in response to immediate challenges, that are aimed at implementing strategies effectively.

Qualitative Factors

Non-numerical elements that influence business decisions, like brand reputation or customer satisfaction.