Which of the Following Is trueregarding Opportunities to Improve Service

question 123

Multiple Choice

Which of the following is trueregarding opportunities to improve service processes?

• A) Automation can do little to improve service processes, because services are so personal.
• B) Layout is of little consequence, since services seldom use an assembly line.
• C) If a work force is strongly committed, it need not be cross-trained and flexible.
• D) All of the above are true.
• E) None of the above is true.

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Definitions:

Prosocial Behavior

Voluntary actions intended to benefit or help others, such as sharing, comforting, or rescuing.

Sympathy

Feelings of pity or sorrow for someone else's misfortune.

Temperament

Refers to the innate aspects of an individual's personality, such as their tendency towards certain moods or behaviors.

Irritability

A state of being easily annoyed or angered, often a symptom of stress, fatigue, or underlying health issues.