The Strategy for Improving Service Productivity That Customizes at Delivery

question 23

Short Answer

The strategy for improving service productivity that customizes at delivery, rather than at production, is ________.

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Definitions:

Fixed Expenses

Costs that do not change with the level of production or sales activities within a certain range or period.

Variable Expenses

Costs that change in proportion to the level of activity within a business.

Contribution Margin

The amount by which the sales revenue of a product exceeds its variable costs, indicating how much contributes towards covering fixed costs and generating profit.

Break-Even Point

The point at which total costs and total revenues are equal, resulting in no net gain or loss for the business.