Which of the Following Represents an Aggressive Approach to Demand

question 94

Multiple Choice

Which of the following represents an aggressive approach to demand management in the service sector when demand and capacity are not particularly well matched?

• A) inexpensive rates for weekend phone calls
• B) appointments
• C) reservations
• D) first-come, first-served
• E) none of the above

---

Definitions:

Verbalization

The act of expressing thoughts, feelings, or perceptions in spoken words.

Situation Evaluation

The process of assessing a set of circumstances or facts to determine the current status or identify necessary actions.

SOAP Charting

A method of documentation employed by health care providers to write out notes in a patient's chart, consisting of subjective, objective, assessment, and plan sections.

Patient's Perceptions

The personal views or interpretations held by patients regarding their health, treatment, and healthcare experiences.